Support
At Canature WaterGroup, we pride ourselves on offering the most extensive field support in the industry — setting the standard for customer care and service excellence.
Our North American-based customer support team is always ready to assist you with any concerns or questions and offers service in English, French and Spanish. We also use interactive technology to offer real-time troubleshooting, guiding you step-by-step to make problem-solving faster, easier, and more effective.
Customer service:
1-877-288-9888
[email protected]
Training
Webinars
- 10-week course
- One-hour sessions
- All online
- Free
In-person Training Sessions
Commercial Industrial Engineering Division (CIED)
With decades of experience and a team of professionals, we are a leading provider of efficient, high-quality commercial water treatment systems.
The CIED team, in conjunction with the regional sales managers, provides both in-person, hands-on training and webinar-style sessions to our commercial customers. Whether participants are new to commercial water treatment or experienced and looking for continuing education, this training will take their commercial water treatment to the next level.
Residential Water Conditioning
Our team of sales managers offer in-person training opportunities for companies who are new to residential water treatment or to selling our products. Our experienced team will lead you through the basics of water treatment including how to size and select equipment for common water problems as well as offer you the opportunity to teardown a valve during the course. Reach out to your local sales manager for in-person training opportunities in your area.
Professional Plumber Certification Program
Continued education is essential for water industry professionals to maintain their ability to offer high-quality service to customers.
Customers rely on professional plumbers as trusted advisors to offer them complete solutions by solving their water conditioning needs first.
We offer two certification programs to give professional plumbers the tools they need to get started and to become a certified installer.
